Effective Date: 1/8/2025

ABN: 55327318863

Contact: info@handworkstudio.com.au

Overview

Handwork Studio is committed to protecting your privacy and the confidentiality of your personal and health information. This policy explains how we collect, store, use, and disclose your personal data in accordance with the Australian Privacy Principles (APPs).

What Information We Collect

We may collect the following types of personal information:

• Full name, address, email, phone number

• Date of birth and gender

• Health history, massage treatment notes, referrals

• Payment and billing information (where applicable)

How We Collect Information

We collect information:

• Directly from you via forms, bookings, or in-person consultation

• Through our website or online booking system

• When you communicate with us via email, text, or social media

How We Use Your Information

Your personal information is used to:

• Provide massage therapy and bodywork services

• Maintain accurate health records

• Manage bookings and communicate with you

• Comply with legal and insurance requirements

Storage & Security

Your data is stored securely via:

• Locked filing cabinets (for paper records)

• Password-protected software systems

• Secure cloud storage (for digital booking or notes)

We take all reasonable steps to prevent misuse, loss, or unauthorised access.

Disclosure of Information

We only share your personal data:

• With your consent (e.g. with your GP or health provider)

• Where legally required (e.g. subpoena or insurance audit)

• With service providers who assist in operating our business (e.g. accounting or booking systems), under confidentiality agreements
  

Client Rights

You have the right to:

• Access or correct your personal information

• Withdraw consent or request limited disclosure

• Make a complaint about a privacy breach

Requests can be made by contacting us at: info@handworkstudio.com.au

Cookies & Website Data

Our website may use cookies or analytics tools to enhance your browsing experience. You can manage cookies through your browser settings.

Policy Updates

This policy may be updated periodically. The latest version will always be available at www.handworkstudio.com.au or upon request.

At Handwork Studio, we kindly ask that you provide at least 2 hours’ notice if you need to cancel or reschedule your appointment.

Cancellations made less than 2 hours before your scheduled time may incur a 50% cancellation fee or forfeit any prepaid session.

We understand that life happens—please contact us as early as possible if you need to make changes to your booking.

Thank you for respecting our time and helping us support all our clients fairly.