Our Policies + Terms.

  • Effective Date: 1/8/2025

    ABN: 55327318863

    Contact: info@handworkstudio.com.au

    Overview

    Handwork Studio is committed to protecting your privacy and the confidentiality of your personal and health information. This policy explains how we collect, store, use, and disclose your personal data in accordance with the Australian Privacy Principles (APPs).

    What Information We Collect

    We may collect the following types of personal information:

    • Full name, address, email, phone number

    • Date of birth and gender

    • Health history, massage treatment notes, referrals

    • Payment and billing information (where applicable)

    How We Collect Information

    We collect information:

    • Directly from you via forms, bookings, or in-person consultation

    • Through our website or online booking system

    • When you communicate with us via email, text, or social media

    How We Use Your Information

    Your personal information is used to:

    • Provide massage therapy and bodywork services

    • Maintain accurate health records

    • Manage bookings and communicate with you

    • Comply with legal and insurance requirements

    Storage & Security

    Your data is stored securely via:

    • Locked filing cabinets (for paper records)

    • Password-protected software systems

    • Secure cloud storage (for digital booking or notes)

    We take all reasonable steps to prevent misuse, loss, or unauthorised access.

    Disclosure of Information

    We only share your personal data:

    • With your consent (e.g. with your GP or health provider)

    • Where legally required (e.g. subpoena or insurance audit)

    • With service providers who assist in operating our business (e.g. accounting or booking systems), under confidentiality agreements

    Client Rights

    You have the right to:

    • Access or correct your personal information

    • Withdraw consent or request limited disclosure

    • Make a complaint about a privacy breach

    Requests can be made by contacting us at: info@handworkstudio.com.au

    Cookies & Website Data

    Our website may use cookies or analytics tools to enhance your browsing experience. You can manage cookies through your browser settings.

    Policy Updates

    This policy may be updated periodically. The latest version will always be available at www.handworkstudio.com.au or upon request.

  • At Handwork Studio, we kindly ask that you provide at least 2 hours’ notice if you need to cancel or reschedule your appointment.

    Cancellations made less than 2 hours before your scheduled time may incur a 50% cancellation fee or forfeit any prepaid session.

    We understand that life happens—please contact us as early as possible if you need to make changes to your booking.

    Thank you for respecting our time and helping us support all our clients fairly.

  • 1. Informed Consent & Acknowledgment

    I understand that massage therapy is a therapeutic treatment involving physical touch and may include techniques such as soft tissue manipulation, trigger point therapy, and passive stretching, depending on the treatment goals discussed.

    I acknowledge the following:

    • I will inform my therapist of any medical conditions, injuries, allergies, or sensitivities prior to treatment.

    • Massage therapy is not a substitute for medical treatment, diagnosis, or medications.

    • My therapist does not diagnose illness, disease, or any physical or mental disorder.

    • I have disclosed all relevant health information to my therapist and will update them of any changes before future sessions.

    • I will communicate any discomfort, pain, or concern during the treatment so adjustments can be made.

    2. Contraindications & Risks

    I understand that there are certain conditions and situations where massage may not be appropriate, including but not limited to:

    • Infectious or contagious diseases

    • Recent surgery or injuries

    • Pregnancy (without consent from my healthcare provider)

    • Certain cardiovascular or neurological conditions

    I acknowledge that failure to disclose health conditions may increase my risk of injury or adverse effects from treatment.

    3. Liability Release

    I hereby voluntarily release, waive, discharge, and hold harmless Handwork Studio and my therapist from any and all liability, claims, or demands arising from any injury, illness, loss, or damages sustained during or after my massage treatment, except in the case of gross negligence or misconduct.